Uniconnect Enterprise
Release 1.0
Release Date: 2025-03-25
UC Edge
- API Migration
- 3cx Login Flow
- Integrations with 3CX
- User Management
- Configurations Management
- Status Management with 3CX
CRM
- File Management
- Bulk Import Data with CSV
- Manage Filter Lists
- Export Data into CSV
- 3CX Integration
- Contact Integrations
- Call / Message Journaling
- Relationship with Default Modules
- Calls
- Groups
- Seeders for Predefined Modules
- Contact Module
- Ticket Module
- Dispositions Module
- Call / SMS / Email buttons for contact fields
Workflow Management
- Call CRM actions (Create / Update) based on Events
- Trigger actions based on CRM Events
- Send SMS
- Send Email
- CRM Actions (Create / Update)
Report Generator
- Mapping CRM Modules with cubes
- Integration with cubejs to build report
- Save report templates
- Export reports as CSV
- Export reports as PDF
- Seeders for predifined reports
Release 1.1
- Status Management in Uniconnect
- Integration with 3CX
- Change status based on 3CX Events
- Update 3CX based on status changes
- Activity Monitor
- Agent Activity Summary Report
- Agent Activity Report
- Break Approval
- Wraptime and Dispositions
Release 2.0
Campaign Management
- Voice Campaigns
- SMS Campaigns
- WhatsApp Campaigns
- Message Inbox and Replies
Dashboards
- Call Center Dashboard
- CRM Dashboard
- Campaign Dasboards
- Performance Monitoring Dashboards
Reporting
- Campaign Summary Reports
- Campaign Detailed Report
- Call Summary Reports
- Time Based (Call Distribution)
- Queue Based
- Agent Based
- Etc.
- Call Details
- Message Summary Reports
- Time Based
- Channel Based
- Sender Based
- Etc.
- Message Details
- Custom Report Builder