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Campaign Workflows (Mermaid)

Color legend:

  • Trigger: blue
  • Condition: yellow
  • Action: green
  • Delay: red

Mermaid class definitions are included in each diagram for consistent styling.

1) On Call Segment Updated​

2) On Call End​

3) On Connection End​

Mirrors behavior for both source_type === extension and destination_type === extension.

4) On Disposition Updated​

Notes:

  • “Set Previous Status” means restoring the user’s last status prior to entering the After Call state.
  • The delay node represents a configurable wait (N seconds) before re-checking current status.
  • Branches that terminate at End indicate no further action.