2025-08-25
- CRM
- UI/UX Improvements
- Gridview, Board View, List View Configurations
- Detail View UI Improvements
- Relationship with Calls and Messages
- Workflows (Uniflow)
- Schedule based and trigger based flows
- Open AI Integration
- Shift and Status Management
- Activity Monitor
- Break Approval
- Wrap Time Config (Using Workflow)
- Dispositions
- User Groups
- Group based Permission Management
- Reports (Unilytics)
- Reports and Dashboards Seperation
- Reports
- Historical Data
- Data filtering
- PDF and CSV Download
- Schedule to Email
- Dashboard
- Multiple widgets
- Realtime Data / Auto Update
- Live Link Share
- Use as Wallboards
- Interactive Cross filters
- PDF Download
- Limited Max Rows per widget
- Integrate with 3CX CDR Tables
- Log additional call details to UC DB
- Seeders for Call Reports
- Seeders for Agent Activity Reports
- Additional Widgets
- Pivot Table
- Heatmap
- Stacked Bar Chart
- Funnels
- Edge - Agent Stats
- Update Management
- Monitoring
- Service Monitoring
- Resource Monitoring
- Logs (View, Search, Download)