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Workflow Canvas & Node Configurations

UniFlow provides an interactive visual workflow builder allowing administrators to define automated contact routing and trigger rules.

Core Node Types​

  • Trigger Nodes: Inbound Call Received, Webchat Initiated, CRM Contact Created, Time-Based Cron.
  • Condition Nodes: If/Else Branching, Working Hours Check, Customer VIP Tier Check, Language Selector.
  • Action Nodes: Route to Skill Queue, Send SMS/Email, Update CRM Record, HTTP Webhook Request.